FAQ

Customer Service

Q 질문 What material is the front door frame made of?: A 답변The frames are all made of aluminum, and in the case of the front door, depending on the design, the front plate is also made of galvanized iron sheet.
Q 질문 Why is Loy series not a concealed hinge?: A 답변Our doors are designed with a four-sided windproof construction for better insulation and airtightness, and we use an external hinge, which is the most suitable shape for this purpose.
Q 질문 I'm curious about the insulation inside.: A 답변I'm curious about the insulation inside.The inner insulation of the roy door is made of urethane, and the frame is made of polyamide..
Q 질문 Is the glass used in the front door tempered glass?: A 답변It uses regular glass and uses glass + Lexan pair glass for security, effective in protecting privacy and preventing external intrusion.
Q 질문 Can I install insect screens?: A 답변Yes, you can install both folding screens and Door screens.
Q 질문 I want to know the insulation, airtightness (windproof) perf…: A 답변Loy series has the highest heat penetration rate in the country at 0.653, and its airtightness is also Grade 1, satisfying construction standards anywhere in the country. For folding and system doors, airtightness is all grade 1, but insulation performance varies depending on the glass specification, so please choose the glass specification that suits your region and refer to our website for more information.
Q 질문 Can I use other products instead of the door lock specified …: A 답변It depends on the type of door and the door lock manufacturer, so please decide after consultation.
Q 질문 Can I have a digital door lock installed by another company …: A 답변If you want to install a door lock from another company, please let us know when you place the order and we will only drill a hole in the door lock location.
Q 질문 Can I paint the color of my choice?: A 답변If you would like a color other than the standard colors, please provide us with a sample of the color and the model name in advance, and we can paint it.
Q 질문 Will the steel plates in the Loy Series rust?: A 답변The 5-layer printing and special coating on the front of the plate prevents rust.

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